Land-Surf, LLC must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges. Land-Surf, LLC is not responsible for lost or late shipments.
To be eligible for a return, your item must be unused and in the same condition that you received it, and appear brand new. It does not need to be in the original packaging, nor do you need to include any instructions or plastic bags that might have come with it.
Note that Platysense pads are custom made at the time of ordering, and as such, they are not returnable.
All XCELL products have a 20% restocking fee unless there was a shipping mistake by Land-Surf, LLC. All other Land-Surf products can be returned without a restock fee.
Please send us an email first, before you return your item, at firstname.lastname@example.org.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To return your product, please mail it to:
500 Tamal Plaza, Ste. 518A
Corte Madera, CA 94925
NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.