Return Policy

Return Policy

Land-Surf, LLC must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees.  Land-Surf, LLC is not responsible for late shipments caused by carrier delays.

To be eligible for a return, your item must be unused and in the same condition that you received it, and appear brand new.  It does not need to be in the original packaging, nor do you need to include any instructions or plastic bags that might have come with it. Please note that all products will incur a 15% restocking fee unless there was a shipping mistake by Land-Surf, LLC. 

Platysense footpads (whether for XR or GT) are custom-made at the time of ordering, and as such, they are not refundable. 

Please send us an email first, before you return your item, at

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

To return your product, please mail it to:

Land-Surf, LLC.
500 Tamal Plaza, Ste. 518A
Corte Madera, CA 94925

NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.